Allocating a customer receipt from the banking to a customer account without allocating it against an invoice

helentroy · ‎June 02, 2018

I need to put customer receipts from the Banking feed onto the customer account without allocating it against an invoice. It will in the future be allocated against specific invoices, however, I don't yet have the information as to which invoices the receipts relate to so want to add as an unallocated credit on the customer's account. Any ideas how to do this?

AshH · ‎June 04, 2018

Hi Helentroy.

Thanks for contacting the Community.

If you wanted to add the payments as essentially unallocated credit to the customers account through the banking page, there would be a nice easy way of doing this.

Essentially you would select the payment in question from the banking page and click onto it, this will open up the details of this transaction. If you then select the account as the DEBTORS account and record the customers name as the appropriate customer you will just be able to click ADD at the end of the line. This will record the value of the transaction as a credit on the customers account that can then be applied to future invoices when you create them.

When you have created the invoice and the time comes to apply that credit, simply click on 'Receive Payment' for that invoice and you will have have the option to select the credit. Simply tick the invoice and the credit and these will match together :)

Let me know if there is anything else I can help with and I will be back touch.

View solution in original post

AshH · ‎June 04, 2018

Hi Helentroy.

Thanks for contacting the Community.

If you wanted to add the payments as essentially unallocated credit to the customers account through the banking page, there would be a nice easy way of doing this.

Essentially you would select the payment in question from the banking page and click onto it, this will open up the details of this transaction. If you then select the account as the DEBTORS account and record the customers name as the appropriate customer you will just be able to click ADD at the end of the line. This will record the value of the transaction as a credit on the customers account that can then be applied to future invoices when you create them.

When you have created the invoice and the time comes to apply that credit, simply click on 'Receive Payment' for that invoice and you will have have the option to select the credit. Simply tick the invoice and the credit and these will match together :)

Let me know if there is anything else I can help with and I will be back touch.

helentroy · ‎June 05, 2018

Brilliant thank you that does exactly what I need to do

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Allocating a customer receipt from the banking to a customer account without allocating it against an invoice