Authenticate bank account

Hi Rachel, thanks for joining the Community - this prompt will usually appear when the 90-day Open Banking period has expired. Please check that your web browser has pop-ups & redirects set to allowed and then re-try the reauthentication. :)

Nothing works and seemingly many of us are having this issue, why?????

Can we have an answer please.

We can try other troubleshooting steps when re-authenticating your bank, thecartoonman.

The problem you experienced might be connected to the cached data and site history that your browser has stored. Let's clear them so you can see bank updates. Let's begin by opening your account in a private or incognito session. You can follow the following shortcut keys below:

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can successfully re-authenticate the account, you can clear the cache in your default browser to let it start browsing from scratch. Alternatively, use another supported browser instead.

In the meantime, you may add transactions directly to QuickBooks Self-Employed.

You can leave a comment below if you need any extra help connecting your bank account. I'll make sure to get back to you.

I'm having the same issue - can't figure out how to authenticate my account - nothing happens when you click the link and a google search has proved fruitless.  I just want connectivity back!

What is frustrating is we get given all this nonsense on here and it then takes ages to resolve, it's a major issue that QB should be resolving in hours, not weeks.

To be honest, I am losing faith with the platform, I have had bank connection issues sine Nov'22 and they seem to think it's all been resolved.

Thanks for bringing this to our attention, Gemma14, and thecartoonman.

I understand the hurdle you've been through when re-authenticating Starling bank in QuickBooks Self-Employed. I'm here to share some information regarding this issue.

Please know there's an ongoing investigation and that other users could also not authenticate their bank. Our team is aware of this matter and is implementing measures to fix it.

You can consider reaching out to our Customer Support team so they can add you to the list of affected users. Rest assured, you'll be emailed once the issue is resolved. Here's how:

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Continue.
3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

You can check our availability hours when contacting our support to ensure we respond to your issue promptly.

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you.