I can see the urgency and how eager you are to fix your bank reconciliation issue, @julie39. No worries, I've come up with a solution to help you sort this out.
There are possible causes why you have issues with the beginning balance. Below is the list of them:
- Someone entered an incorrect opening balance when they created the account in QuickBooks.
- Someone added transactions that are older than the opening balance, but didn't edit the original opening balance entry to reflect the change.
- Someone edited, deleted, moved, or unreconciled an already reconciled transaction. This changes the ending balance of your last reconciliation, which impacts the beginning balance of the next one.
- Someone manually reconciled a transaction, so it didn't show up on the next reconciliation.
To get this resolved, you'll want to follow the step-by-step instruction in this article: Fix issues for accounts you've reconciled in the past in QuickBooks Online. This will guide you through the process of fixing your beginning balance issue.
Come back to this post and let me know how it goes, @julie39. I want to make sure you're taken care of.
You may want to check out this article to learn more about the reconciliation workflow: Learn the reconcile workflow in QuickBooks. This will help handle your reconciliation correctly.
Have a great day ahead!
