Coop bank feed

What file formats can you get from your bank? csv, qbo, or else?

Hello SStYes, Thanks for posting on the Community page, do you have any error messages or codes showing up at all on the banking page? Is the same thing happening on the web browser version as well as the app version? 

as far as I know we don't use file formats.  We connect to the bank through Open Banking.

We only use the web browser.  There are no error messages.  We login to QB and find that the link to the bank and the account has dropped out.  As we re-connect the message is that the link has expired as 90 days has passed .... when in actuality it may only have been 24 hours or less!  

This has been happening for around 2 months; it didn't happen other than at the 90 days expiry before then.

Thanks for coming back to us here, have you tried fully disconnecting the bank and reconnecting it up and seeing if that resolves your issue your currently experiencing, if not can you give it a go and get back to us if the issue still happens. We advise that before you do the disconnection please make sure any transactions sat in the for review section have been either added or matched thanks.

We have the exact same problem with the same timing (was working fine, but a couple of months ago started playing up.  We've tried using other browsers and 'Private Browsing' mode as suggested, and still have to re-authorize in Quickbooks to see our banking transactions every time.  I contacted support via Chat and they said it's a known issue they're working on.  

I wouldn't be at all surprised if it was mostly Co-Op's fault, as their banking security is stuck in the last century (personalised keypads you have to carry around...in 2022...).  I think we're going to give Sage a try though, as this is such a pain. 

Totally broke for us...has been broke for six weeks now.

Is there any further developments with this? The feed is useless now as it needs reconnecting every time.

JBOL1234, thanks for joining this thread. We appreciate the frustration being caused by this. After initial investigation we've found a problem with consent duration for consents issued by Co-operative Bank and we're working with them for a solution. In the meantime, the feed would need to be re-connected once expired to update. 

Hi GeorgiaC,

Is this the same problem we are experiencing?

At first we had to reconnect every day but now it does not work at all.

When we try to reconnect we get the following error:

Try again in a few hours. (590)

Hi MrTrueman, the 590 error is unrelated to this issue, however, we are also aware of this and and a fix is due to be released in late January. In the meantime, please update your account in QuickBooks by importing a CSV file of the transactions downloaded from your bank. 🙇‍:female_sign:

having the same issue today reconnected numreous times and tried adding my coop savings account was not happening. in the end went on to chat and was helped to remove and re connect and all worked also added the 2 accounts from my business account 1 hour later please reconnected needs to be done every 90 days have just done it 1 hour before something not working right  

Co-Op is the worst connection. I haven't been able to connect it at all this week despite having re-authorised it on Sunday, only a few days after I last re-authorised it. We have clients using a variety of banks and this is the only one with such regular problems. I'm trying to persuade anyone using them to switch their banking to anyone else.

In the meantime I'll be monitoring this thread in case anyone has any useful ideas.

any idea when this will be sorted??

Hello Caroline34, thanks for posting on this thread, we are aware of this issue, and are working on getting it resolved for our customers. We don’t have an ETA at the moment in the meantime can you csv until it is fully resolved.

Is there any update regarding this?  I am still unable to authenticate the co-operative bank account to link the accounts.  

Hi LH2173, this issue remains ongoing with our banking team - if you haven't already, please reach our support team directly to be added onto the investigation to receive all email updates. :)

Any ideas on when this will be resolved, it makes life a lot more difficult when you are the only person with access to the main bank account and someone else is actually responsible for the book keeping work. This needs to be top priority.

I keep getting the following error message:

Thanks for joining this thread and for letting us know about your banking connectivity issue, @She33.

I know we need to fix this as soon as possible. At this point, we're unable to provide the turnaround time for the resolution. 

At this point, I'd recommend reaching out to our support team on chat so they can add you to the ongoing investigation under INV-77777 Banking - Customer unable to connect to Co-op bank - Try again in a few hours. (590).

In the meantime, you'll want to manually upload your transactions in QuickBooks Online. 

Feel free to visit again and post your other concerns. We're always here to guide you more.

Any update on the 590 error?  Its now very late January.

Hi MrTrueman, we don't have a further update to share on this at the moment - our team are continuing to work with the Co-op bank and we'll be updating all customers added to the investigation, as well as here, when a fix has been deployed. 🙇‍:female_sign:

Sounds to me like the Co-op Bank are doing nothing.  They really are the worst bank for technology.

We are also having this issue and have only just switched our business bank account to the co-op, which I now wish we hadn't done. Does anyone know if this issue exists with Xero?