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Hello there, @Charlie Pilkington.
I'll gladly guide you on what you need to do to remove a duplicate account without losing the original one in QuickBooks Online (QBO). This way, you can keep your chart of accounts organized and updated.
Based on your description, you may have created or established a new bank connection which causes your HSBC account to duplicate.
If the newly established HSBC account connection has no balance (0.00), you can disconnect it to online banking and then inactivate it to remove it from your list. Then, reconnect the original account.
However, if the duplicate HSBC account has transactions and balance amounts, you'll first have to disconnect it to Open Banking. Then, merge it to the original account so you can reconnect the appropriate one and avoid duplication.
To disconnect the duplicate HSBC bank account to Open Banking, here's how:
Once you're done, merge the duplicate HSBC account to the original one. Please note that this process is permanent, and you're unable to undo it after. To do this, here's how:
You can check out this article to know more about merging duplicate accounts in QBO: Merge duplicate accounts, customers, and suppliers in QuickBooks Online.
After the processes above, you're now set to reconnect your original HSBC account. For the step-by-step guide, please refer to this article's Step 3 section: How to reauthorize your bank connection in QuickBooks Online.
Once connected, your most recent transactions automatically download. You'll have to categorise them, and in case you have duplicate ones, you can exclude them to keep your account updated. You can refer to this article for the complete details: Merge duplicate accounts, customers, and suppliers in QuickBooks Online.
Now that you've removed the duplicate HSBC account, I would encourage you to reconcile it every month. This helps you monitor all your transactions and detect any possible errors accordingly. For the step-by-step guide, please check out this article: Reconcile an account in QuickBooks Online.
Please feel free to let me know in the comments if you have other banking concerns or questions about managing transactions in QBO. I'll gladly help. Take care, and have a great day, @Charlie Pilkington.
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