How do i record a bank refund / expense account when purchased item by bank card

Hello ElaineR, 

What you will need to do is a supplier refund the steps on how to do this is below. 

1. Create a supplier credit (+ icon -> supplier credit)
2. Choose the correct date and supplier and expense account, put in the amount, choose VAT, save
3. Then click on the + icon again, and choose Bank Deposit, to show that the money went into your bank account
4. Choose the correct bank account on the top left corner, choose the date when the money actually hit your account
5. For Received from choose the correct supplier, for the account choose Creditors, put the amount in, choose No VAT
6. On the Supplier's page create cheque
7. Add both the deposit and the supplier credit from the right side to link them (this shows QuickBooks, that the supplier credit has been used, and money was received from the supplier), save and close
8. Match the deposit against the transaction on your banking screen

If you have any more question let us know. 

What happens if there is no supplier.  paid by bank card online for travel expenses ( already recorded in previous period) it has now been refunded directly into bank account

Hello ElaineR, 

If you have created an expense to show this originally did you not put a payee in top left-hand side of the expense? 

no payee - just from bank account number & expence account code

Hello ElaineR,

Can you try these steps instead, 

1 - "+" > Create a bill for original purchase
2 - "+" > Pay the bill
3 - "+" > Create a supplier credit for amount refunded
4 - "+" > Bank deposit to a Creditors account (creditors) and No VAT
5 - "+" > Cheque > Select Supplier > Add Deposit & Credit> Save And Close

Hello ElaineR, 

Glad that the solution has worked for you thanks for sharing.  

Hi, can I attach the refund receipt to the refund of purchase? 

Hello Justyna2. Thanks for joining the thread on the Community. How was the purchase recorded in QuickBooks?Is this a customer refund or a supplier refund?