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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
Ryze
Level 2

HSBC Bank feed issue

I can't currently pull through my HSBC business credit card bank feed as the quickbooks connector for HSBC no longer detects credit cards, only bank accounts.

 

This happened after Quickbooks Online prompted me to update the method in which I connect my bank feeds for my HSBC Bank Account and Credit Card.

 

Now it only detects my Bank account and the Credit Card cannot be found and has not been synced since the 3rd of April 2020.

 

I removed the Credit Card from the banking page all together in a bid to manually re-add it again, but going through the process, sadly the Bank Account again appears to be the only account the 90day method can detect.

 

Far from ideal, can I have my Quickbooks reversed back to the method I used previously, as it worked fine for me that way, not sure why I had to change the method in the first place.

1 REPLY 1
JenoP
Moderator

HSBC Bank feed issue

Hi there, Ryze.

 

Banking connections for QBO UK has been moved to to Open Banking. It's part of a new regulation that allows customers to share their financial information electronically, securely, and with permission that is confirmed every 90 days. Open banking offers enhanced speed, security and smart solutions to banking customers.

 

If you're getting an error while connecting your HSBC account, please open this article and follow the recommended steps to resolve the issue: What is Open Banking?

 

Also, you can import the transactions that are older than 90 days. Here's an article as your guide: Manually upload transactions into QuickBooks Online.

 

I'll be around if you need anything else. 

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