Hello julian19, thanks for posting on this thread. 

We've responded to your recent post on the Community. Please see & reply there so we can assist further. 

Hi,

My bank is connected online but it hasn't brought in all the transactions for July 23 only part of the month.

How do I bring in the missing transactions ?

Thanks

Jill

Thank you for joining this thread, Mattix.

To make sure we provide you with relevant information about this issue, could tell me the name of your financial institution and what error code or message you receive when connecting your bank to QuickBooks? 

I'd also appreciate it if you could also give us a screenshot of the error message. This way I can give you specific troubleshooting steps to fix it.

Feel free to add some information by leaving your comments below. I'll be here to check on your response. Keep safe!

Hello, I am getting this exact same error message when trying to connect my HSBC business bank account, the pop up says to try again later, then when it goes back to the quickbooks screen I can see error 571. Like you, I tried disabling the pop-up blockers, tried an icognito window. I also tried using safari, chrome, laptop and mobile phone. Nothing is working. HSBC don’t think it’s coming from them and neither do Quickbooks. Just checking if you managed to find a solution to this at all? Thank you 

I’m getting the same error message. It’s quite clearly a QB error as I’ve spoken to everyone at HSBC and there’s nothing wrong at their end.

but QB are simply not interested in helping

Hello, chesterfordspres and julian19. 

I understand you are experiencing error 571 while trying to connect to Open Banking in QuickBooks. This error can occur for various reasons, but two of the most common reasons are closing the consent page or having active pop-up blockers on your browser that prevent you from completing the process.  

The error 571 typically appears when QuickBooks is unable to establish a connection with your bank through Open Banking. This could be because you have closed the consent page before completing the process, which is required to authorize QuickBooks to access your banking information securely. 
 

Additionally, active pop-up blockers on your browser can also prevent the consent page from opening, thereby triggering error 571. To resolve this issue, it is recommended that you keep the consent page open until the process is complete and disable any pop-up blockers on your browser.

This should allow QuickBooks to securely connect to your bank through Open Banking and enable you to access your banking information. If you continue to experience issues, please feel free to reach out to me for further assistance.

However, since you've tried all the possible reasons and the error persists, I suggest contacting our customer support team for further assistance. They can help you resolve the issue and get you back on track.
 

To get in touch with our representatives, follow the steps below:

1. Go to Help at the upper-right corner.
2. Enter a short description of your concern.
3. Click Talk to a human. Then, I still need a human.
4. You can then get a callback or send a message to start a conversation with our specialist.

Once resolved, you're ready to review and match the transaction. Refer to this article for the step-by-step process: Categorise and match online bank transactions in QuickBooks Online.

If you have any questions or concerns regarding your account management, please do not hesitate to let me know by commenting below. I am always here to assist you. Have a great day ahead!

Hi

thanks for the suggestions.

I’ve tried them all and have spoken to a bunch of live agents all who tried their best but were unable to resolve what seems to be some sort of structural problem between QB and HSBC.

if not resolved soon I will have to take my business elsewhere 

Hello, 

Thanks for your reply. The main issue is not error 571, because I had already disabled the pop-up blockers and there is a pop-up that appears before that error shows. I’m able to get as far as logging in and selecting the accounts I need. The main issue is the error message saying ‘we’re unable to complete the request’. After closing that pop-up window, I get error 571. So if we can just look into fixing the main issue of connectivity, then that would be great. 

I am already in touch with Nicha from your customer support team and even did a screenshare with her to show her where the error is occurring. She has suggested to contact HSBC but it doesn’t appear as though the issue is coming from them. They have asked if you can please get in touch with their engineers on [email address removed] to resolve this. Given it appears that you have a few customers experiencing this issue, it would be helpful if you could look into it urgently before we all leave and take our custom elsewhere. 

Thank you 

I'm still having the same problem connecting to HSBC business banking.  QB does connect to my HSBC account after entering the password and security code (using the HSBC supplied security device), the pop-up shows a list of my accounts and prompts me to select the ones I wish to import but fails right at the end of the process before any account details are transferred.  I've attached a screen shot below. This pop-up remains in this state until it is eventually closed - this is the point that Error 571 is displayed (because the pop-up was closed by the user after a failure to complete the connection process).

It seems clear that QB and HSBC Open Banking are not compatible with each other but QB support do not know the reason why.

Hello P Booth, thanks for reaching out and sending us a screenshot of what you are getting,  so having looked into this more for you,  i came across an investigation that was on this exact issue, which is now been closed and this was what was sent to customers.

Thank you for being a valued QuickBooks customer and for your patience while our teams worked on the behaviour you are experiencing when attempting to connect your bank account in QuickBooks Online.

The engineering team have now completed their investigation and have advised that unfortunately, we are unable to assist you with this behaviour. We kindly recommend that you contact your bank directly for further assistance and resolution.

There will not be any additional updates provided regarding this investigation.

Many thanks,

QuickBooks Customer Success Team

That message is on hsbc said not on QuickBooks side, So you will need to speak with HSBC directly about this issue, there is nothing we can do on our side for this. 
 

Having a problem with re connection of the bank account to Monzo- it lets me sign in and then when it sends you back to QuickBooks it doesn’t load the page. Any help would be greatly appreciated!

Hello SJs Pantry, thanks for psoting on this thread, are you getting any error messages or codes come up at all? Have you tried to do the connections on different devices, network, web browsers also in a private/incognitio window to see if any of those work and connect it for you if not please get back to us. 
 

Thanks for your response.  However, I have already spoken with HSBC at length.  Are you able to be more specific with the detail of your investigation? If not, I will regretfully have to conclude that Quick Books doesn't work with HSBC, regardless of whose fault it is, and cancel my subscription.  I will then need to try an alternative product.

Regards,

I second what P Booth and others have already said.

We couldn’t care less whose “fault” it is. If your product is incompatible with HSBC you should have made us aware and we would have never signed up to QB in the first place

Hi, having unlinked my Metrobank connection as requested by QB I can't reconnected it, I get the message.

This page isn’t working

api-public.metrobankonline.co.uk didn’t send any data.

Hello Socket, thanks for posting on this thread, so it looks like your bank is making changes. "Your Bank is making a change. Until you upgrade your bank connection, your transactions will stop automatically flowing into QuickBooks. To upgrade your connection, you will need to reconnect your account. (390)" This article has more information. 

Hi Ashleigh

Thanks for your reply, I got the message that I need to reconnect my account, that's what I was trying to do, I go through the process, search for MetroBank, chose the business account that I have, accept the terms and conditions and then pops up a separate window and it should prompt me to sign in and it's at that point that I get the message, so I can't sign in to reconnect the account.

Thanks

Steve

Hi Julian and P Booth - the HSBC engineers have messaged me to confirm they’re found a fix. I’ve just tried and it finally works!!! It appears to have been a fault with HSBC. I’ve asked them to let me know what the cause was. I’m hoping yours will be fixed too! Otherwise I suggest you contact them on openbanksupport @ HSBC.com (All one word with no spaces)  

*** sorry the correct address is openbankingsupport @ Hsbc.com (all one word, no spaces) 

Trying to upload a CSV file to quickbooks self employed. Message says doesnt contain any valid data when I try and upload it. Have removed one column from the bank csv file so now in order its date, description, amount, then the other stuff and it still wont take it. Now what please?

Yes, it now works for me too!!!  Very many thanks for sorting this out - please thank the colleagues concerned.  Thank you also for providing the right contact details of the people working on open banking within HSBC.  I will contact them directly in future if I have any further issues with open banking.

You have made my day!

Hi Nicole LS, please try copy and pasting the three columns into a blank document to import and remove any zeroes (0) from the file (leave those cells blank). Check that the dates are in one format - we recommend you use: dd/mm/yyyy. If you're using a Mac, save the file as a Windows CSV file. Hope this helps!