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I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

9 REPLIES 9

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

Hello binarybridge,

Welcome to the Community - thank you for your question!

When importing the invoices, are you selecting the button to 'Add new products/services that don't already exist in QuickBooks'?

Thanks,

Talia

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

Yes I click both add new customers and products

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

Does it highlight any specific products within your file as causing the issue?

Thanks,

Talia

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

No I just get:

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

Do you have a product named 'storage'?

Thanks,

Talia

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

Yes, well it's called Storage

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

Can I send you the csv

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

When I try a different ( Removal ) invoice the same thing happens

I am trying to import invoices. I have the correct format etc but when I 'Start Import' I get Unknown error unable to add Product

We have sent you an email so you can reply with your file.

Thanks,

Talia

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