I’m trying to connect my quick books account and my bank account it won’t let me

Hi hanb-hair-hotmai, thanks for joining the Community :)

Which bank provider and account type are you looking to connect, and do you receive a specific error message or code when adding this? 

I’m having the same issue and I’m with Santander 

I heard your sentiment, @JP011. I'm here to help you resolve this issue while connecting your bank in QuickBooks Online. I'll provide the steps for contacting our support team in QuickBooks Online.

Thank you for providing the details regarding your bank. This information will assist in identifying the issue and exploring potential solutions. I recommend contacting our support team, as they can review your account in a secure environment and investigate any ongoing issues related to your bank.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback to connect to us.

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