In Manage accounts I get “Something unexpected happened”

You can contact our Live Support Team if you continue to experience difficulties accessing the Manage accounts in QuickBooks Self-Employed (QBSE), globmania. They can review your account and help identify why we encounter an error.

Here’s how to get in touch with them:

1. Sign in to your QuickBooks Self-Employed account.
2. Click the Help icon located in the upper-right corner of your screen.
3. Scroll down to see the Contact Us button, then follow the prompts to connect.
4. Request a callback or start a live chat with a support expert.
   Tip: Please review our support hours to ensure you receive assistance at a time that works best for you.

For detailed guidance on reconfirming your bank feed consent in QBSE, we can refer to this article: How to reconsent your bank feed connection in QuickBooks Self-Employed.

When you delete and reconnect a bank account, only the most recent 90 days of transactions will sync due to bank-imposed rules. To include transactions older than 90 days, you can download them as a CSV file from your bank and upload them manually into QuickBooks. This method can save you the trouble of entering each transaction individually.

Feel free to click the Reply button below if you have any other concerns or need further assistance. We're here to help.

I already contacted your Live Support Team and had a conversation with Dennise Hyacinth S. Unfortunately, she had no idea what she was doing and tried to fix issues I never asked about, which wasted two hours of my time. In my opinion, an employee like this should be dismissed immediately — it was a completely useless and frustrating experience.

I'm in the exact same boat. 

Something unexpected happened every time. 4 different devices MAC and Windows, 4 different browsers and it does exactly the same thing. Cache and cookies cleared, incognito mode, private browser which is compounded by the AWFUL support guy who was reading his script instead of someone knowing what to do. 

24/25 tax year transactions disappeared and a new bank connection shows none after the guy rest the account so I have lost all of the work i did.

8 hours trying to sort it including the support team and ended up just cancelling the subscription as QBSE is useless. Shame as it was my go to so now I have to start 24/25 all over due to QBSE and it's terrible support. Truly awful.