I appreciate you reaching out to your bank to resolve this issue, info2284.
I’ll provide you with some additional information to fix your bank connection.
Before anything else, may I know what specific error you encountered when you connected your bank? You can check this article to know what error you encounter and how to fix it:
You can also click on these troubleshooting steps to help you fix your issue:
If you’ve already tried the troubleshooting steps above and the issue persists, I suggest contacting our QuickBooks Online Support Team. They can help you look into the issue to figure out what’s causing it and how to fix it.
Here’s how:
- Sign in to your QuickBooks Online company.
- Choose Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter or ask questions.
- In Search, choose Contact Us to connect with a live support agent.
- Please select a method of communication to reach out to us.
- Start a chat with a support expert. Live chat all day, M-F.
- Ask the community to get help from businesses like yours.
- Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.
If you have additional questions, feel free to contact us.
