My Tesco bank credit card won’t update correctly. I’ve checked settings and all good. I can log onto the native Tesco App and all correctly showing

Hello, chris. 

Your browsing history can be the reason why you're unable to update your bank account. Let's perform some browser troubleshooting steps to update it successfully.

Let's start by accessing your account via incognito or private window. To check whether this unexpected behavior is related to your current browser or not. To do so: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox or Internet Explorer: Ctrl + Shift + P
• Safari: Command + Option + P 

Then we can update the connected bank manually again. Go to the Banking page, and click Update. If updating doesn't bring the missing transactions. You can download those missing bank transactions manually from your bank's website and import them into QuickBooks. Log in to your bank website, then download CSV files of your transactions. I've included the following articles below for more insights:

• Manually upload transactions into QuickBooks Online.
• Format CSV files in Excel to get bank transactions into QuickBooks 

Once everything is back in order, you can begin: categorising and matching your online bank transactions to ensure they are posted into the appropriate accounts.  

Stay in touch if you have other concerns by leaving a comment below. I'm always glad to help in any way I can.​ Have a great rest of the day.

I am trying to i do the same with a different credit card account, however all the transactions come in as income rather than expenditure and I cannot change this either in Quickbooks or the CSV file. Is there any way this can be changed?

Hello Karen234, thanks for posting on this thread, when you csv the transactions in did you format it correctly so if you only used one amounts column did you have both positive and negative numbers in the column? If you had two columns did you make sure all the credits where in the credits column and all the debits where in the debits column? 

Hello,

I have the same problem, I tried incognito and I tried Edge (rather than Chrome), my bank balance for the credit card has been updated but there are no recent transactions - the last one is from 18th April.

Whilst I can remove and reattach the card or start downloading to CSV this should not be the solution.

Are you working on this?

hello Andrew_MICHNIK, thanks for joining this thread. We don't currently have any reported issues with Tesco bank - do you see a specific error message on your banking dashboard, or a prompt to re-authorise the connection? 

The balance is correct but there were no transactions listed since April.

There are now because I signed onto Tesco Bank and downloaded the transactions, otherwise nothing is pulled through.

Thanks for coming back to this thread, Andrew.

Seeing your Bank balance correct without transactions listed since April seems confusing, and I understand you on that part.

Allow me to route you to the best help possible about this issue. And that would be our QuickBooks Online Live Support team. They will be able to have a session with you, pull up your account in a safe space, look for the cause of your issue, and create an investigation about this issue together.

To contact them, you can follow the steps below:

1. In your QBO account, select Help (?).
2. Enter a topic or question you need help example: "Bank balance is correct, but transactions aren't showing" in QB Assistant.
3. Choose Search, then click Contact Us below to connect with live support.
4. Pick a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F. 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

For future reference, if you want to put your downloaded bank and credit transactions and put them in the correct accounts, you can check out this article: Categorise and match online bank transactions on QuickBooks Online.

I'll always be here if you need additional assistance managing your bank transactions. Just click the reply button below. Keep safe always.