Good morning, @Hailey 123.
Thanks for taking the time to reach out to the QuickBooks Community for support.
It sounds like you might have some data integrity issues in the company file. Let's try basic troubleshooting steps to get things back in order, such as running the Verify and Rebuild Utilities.
First, I wanted to explain a bit about what the Rebuild and Verify are designed to do. These utilities scan the company file and resolve any data damage within it. Data damage can cause issues like incorrect balances, duplicate transactions, etc. I've included the steps to run the utilities below.
- Close all windows opened in the company file.
- Go to File > Utilities> Verify Data.
- No action is needed when you're prompted with QuickBooks detected no problems with your data. The Your data has lost integrity message indicates there is data damage in your file.
- Continue to Rebuild data to correct the problem. File > Utilities > Rebuild Data.
- You will receive a warning message to back up your company file, press OK.
- Follow the onscreen instruction on where to save your company file.
- The Rebuild Data utility starts as soon as the backup is finished.
- Click OK when you get the message "Rebuild has completed".
That should do it. Once the utilities have finished, let's check your balances.
You can see additional details about this process in Verify and Rebuild Data in QuickBooks Desktop.
Please let me know how it goes. I'm here if you have any additional questions or concerns. Take care!
