Showing results for 
Search instead for 
Did you mean: 
Visit this post for a list of recent banking issues in QuickBooks Online.
Level 1

Trying to link my accounts it just keeps loading

QuickBooks Team

Trying to link my accounts it just keeps loading

I’m here to ensure your accounts will be linked in QuickBooks, @boyle4041-gmail-.

QuickBooks Online collects cache files to save you time while this generally improves your browsing experience. However, it can slow things down if it gets too big. These files can sometimes become outdated/corrupted, leading to unusual issues that affect system functionalities. We can perform some steps to get this resolved.

First, try to open your QBO account using an incognito or private window for testing. Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:


  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+P

If it works, you’ll want to clear your main browser’s cache. By doing so, it can help the program run faster and more efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.

I’ve attached an article here for more information about how to connect your bank and credit card accounts in QuickBooks Self-Employed. Once transactions are downloaded, here’s how to categorize them.

I'll be happy to help if you need any further assistance with this linking matter or anything else. Take care.