Unable to sync paypal, after verifcation it still says bank account reconnection failed.

Thanks for getting this to our attention, danial.

We have an ongoing investigation about this issue and our engineers are already working for a fix. You can contact our Customer Care Team so they can add your profile to the list of affected users. From there, you'll receive updates about the progress of the investigation.

Temporarily, you can use a CSV file containing your bank transactions and import it to QuickBooks Online. You can use the following links for reference:

• Manually upload transactions into QuickBooks Online
• Format CSV files in Excel to get bank transactions into QuickBooks

After that, we can start categorising your bank transactions. You can browse this link for more information: Add and match downloaded bank transactions.

We appreciate your patience as we get to the bottom of this.

I am having this exact problem today. So whatever fix was being attempted by the engineers in December, clearly hasn’t worked. 

I'm still having the same issue, that particular connection doesn't work. I had to create a new connection to PayPal and put the old PayPal connect as non-active.

These issues are a common occurrence unfortunately not only with PayPal but with Bank connection, Credit Card connection and my most recent one Taxes, I can't connect to HRMC. I've called HMRC and they've checked that all is good from their side, before anyone makes any suggestions that it's always the other party fault.

The fact of the matter is that we're paying for a software that we have to fix every now and again.

Hello, @SindyB.

I understand that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. Banking related concerns usually require troubleshooting steps that need to be performed with more than one attempt and usually takes time to be resolved permanently.

In the meantime, QuickBooks connection to your financial institution is a read-only type. The system is dependent on the data your bank shares with us.  Also, from time to time this connection is interrupted due to the following reasons:

• Bank outage and other scheduled maintenance.
• Update on your bank’s website. If you can't find your FI, you can Request support for your bank and request it be added.
• If there is a minor or major update in your bank information such as the bank account number.
• Update in your Online Banking Login credentials.

Let's apply the following troubleshooting steps to rectify this issue. 

1. Log in to your bank’s website outside QuickBooks.
2. Review your posted transactions and check for any connectivity error notifications.
3. Once completed, login your QuickBooks Online account.
4. Let’s perform a manual update on your connected bank account.

          a. Go to the Banking menu.

          b. Select the Banking tab.

          c. Locate the bank account that the transactions should be posted.

          d. From the Update drop-down, select Update Now.

          e. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

          f. Click Continue Update.

However, if the issue persists , you can import it in QuickBooks through WebConnect. You can read through this article for more detailed steps: Manually upload transactions into QuickBooks Online.

Also, I've added these articles to help you manage your bank and credit card transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Keep us posted here if you have other questions or concerns about tracking your business income and expense transactions. I'm always here to help.