Why have all my reconcilled entries dissappeared from my bank account

Hi Mike200

Have you deleted the bank account connection recently? Where are you looking that they have disappeared from in the product is this in account history in the chart of accounts?

Thanks

no i subscribed last night set it all up set payments up by direct debit set up email and password and set up my bank account to quick books and even started to fill in and set up all the matches from my bank account to my invoices.went to log on today put email and password in and now all i have is it asking me to start free trial again.

I can help you get back to your subscribed account, @ian merrill.

If you have used the same login information and was prompt to create a trial account, I suggest reaching out to our Customer Support. They have the tools to check where your subscribed account is in a safe and secure environment.

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

Here's the QuickBooks Online Customer Support team article for more information. 

You can also view the following article to help you get started with QuickBooks Online.

I'm always here if you need more help with your account. Let me know by leaving a reply below. Take care and have a great rest of the day!