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Richardrbwf
Level 1

Reauthorizing bank account issue

I have been trying to reauthorize my bank account for a couple of weeks now, I make it all the way through the process, into my online banking, select the account I want to authorize, and then the page says "something went wrong, it isn't common but can happen, try again later" no codes come with the message. Any advice on how to solve? 

5 REPLIES 5
Ashleigh1
QuickBooks Team

Reauthorizing bank account issue

Hello Richasrdrbwf, 

 

Welcome to the Community page, 

 

Can we ask are you trying to reconnect your bank on the app version of self employed quickbooks or on the web browser version? 

What bank are you trying to reconnect to as well? 

Richardrbwf
Level 1

Reauthorizing bank account issue

I have tried on both mobile app and on web browser versions. 

 

And I am trying to connect to natwest 

GeorgiaC
QuickBooks Team

Reauthorizing bank account issue

Hi Richardrbwf, are you able to try to connect via a different network, such as 4G mobile broadband instead of WiFi?

 

Which type of account are you connecting, and is this Business or Personal? Thanks! 🙂

Richardrbwf
Level 1

Reauthorizing bank account issue

I have tried on two different broadbands, and using my 4G connection. 

 

I'm have two accounts that I used to connect, one was a personal account and one is a business account, when I click on reauthorize account, it sends me through to my bank, I am able to select the account(s) I want to authorize, it gives me a message saying it worked, then I get a loading screen that just stays loading, I have left it for nearly half an hour and it just stays on a loading screen, with a green circle in the middle spinning around.

GeorgiaC
QuickBooks Team

Reauthorizing bank account issue

Thanks for getting back to me Richardrbwf, we'd be grateful if you could reach our live chat support linked here so that we can take some account-specific info. to enable us to check the connection in the background for any specific error codes. 🙏

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