I have been trying to reauthorize my bank account for a couple of weeks now, I make it all the way through the process, into my online banking, select the account I want to authorize, and then the page says "something went wrong, it isn't common but can happen, try again later" no codes come with the message. Any advice on how to solve?
I have tried on two different broadbands, and using my 4G connection.
I'm have two accounts that I used to connect, one was a personal account and one is a business account, when I click on reauthorize account, it sends me through to my bank, I am able to select the account(s) I want to authorize, it gives me a message saying it worked, then I get a loading screen that just stays loading, I have left it for nearly half an hour and it just stays on a loading screen, with a green circle in the middle spinning around.
Thanks for getting back to me Richardrbwf, we'd be grateful if you could reach our live chat support linked here so that we can take some account-specific info. to enable us to check the connection in the background for any specific error codes. 🙏
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