Thank you for reaching out and letting us know about the error message you’re seeing when trying to reconfirm consent, @mathias-grosse.
To start, could you share the name of the bank you're trying to reconfirm consent for? This will help me better understand the situation and narrow down potential causes.
In the meantime, I recommend logging out of your QuickBooks account and then logging back in. This can refresh your session and help resolve unexpected issues.
You may also want to try using a different supported browser to rule out any browser-specific glitches affecting the reconfirmation process.
If you’re using Starling Bank, I recommend reaching out to our Live Support Team. Our support specialists are equipped with the tools to guide you through the process seamlessly and help resolve any account-related concerns efficiently.
Here’s how:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
You can reach us in two ways:
For callbacks, we’re available Monday through Friday from 8:00 AM to 6:00 PM. If you prefer live chat, we’re here to help Monday to Friday, 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.
If there's anything else we can help with, don’t hesitate to let us know.
