Recording a refund from a supplier after a bill has been paid.

KDBK · ‎March 08, 2022

I am trying to record a refund from a supplier for a bill which has already been paid.

I have auto bank feed set up so it is showing through here. When processing it, I enter it as a deposit; the supplier and the ledger account it needs to be set against. Then I add.

The question I have, is why does it then not show in the when I go to the specific Supplier transaction list? What am I doing wrong?

I want to see it against the supplier so I know the correct total outlay that has been made to that supplier.

Many thanks!

Jen_D · ‎March 08, 2022

Glad to have you here, @KDBK.

We want to make sure you're able to record the refund properly in QuickBooks Online. When your refund comes through the automated bank feeds, you don't need to record it manually by adding a deposit and cheque. You only need to use the Add function to add the refund as a deposit, and categorise it to the Creditors (Accounts Payable) account.

The problem in your case it that you did both processes. See this link to have the in-depth steps to record refund for paid bills: Record a customer refund or supplier refund in QuickBooks Online.

Post here again if there's anything else you need help with. I'll be right here to help you out anytime.

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Recording a refund from a supplier after a bill has been paid.

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