I appreciate the steps you've performed, AbFab. I'll share additional information to get your bank feeds updated.
Let's start by logging into your bank website to check for any alerts and notifications that may prevent the bank feed from updating. In the meantime, you can manually upload your bank transaction. Here's how:
- Go to Transactions, then select Bank Transactions.
- Select the Link account dropdown, then select Upload from the file.
- Select Drag and drop or select files and select the file you downloaded from your bank. Then, select Continue.
- In the QuickBooks Account dropdown, choose the account to upload the transactions, then select Continue.
- Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
- Select the transactions you would like to import. Then select Continue.
- Select Yes and Done.
Check this article for more detailed steps: Manually upload transactions into QuickBooks.
If the issue continues, I recommend contacting our Technical Support team for further investigation. They have the necessary tools to pull up your account and can do screen-sharing in a secure environment.
Here's how:
- Click the Help menu in the upper-right-hand corner.
- Proceed to the Assistant tab.
- Type "contact support" into the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Have us call you or Start a Chat.
Our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.
Additionally, you can use these articles in QuickBooks to review, categorize, and reconcile your accounts.
If you have any further questions or need assistance with any banking concerns, please don't hesitate to let me know. I'm here to help.
