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Visit this post for a list of recent banking issues in QuickBooks Online.
Level 1

Several Client bank accounts are not updating

John C
QuickBooks Team

Several Client bank accounts are not updating

Hi TKl1 Thanks for reaching out to us here on the Community. Are you/your clients receiving any type of error message and/or code when attempting to update the bank account/s?

Level 1

Several Client bank accounts are not updating


Thank you for your response, I am receiving the message below


Sorry, we can't update your account. Please wait a few hours and try updating again (9999).

QuickBooks Team

Several Client bank accounts are not updating

Thanks for letting us know about the error message you've encountered, @TKI1. Let me share details on this and help you connect your bank account to QuickBooks Online (QBO).


The error 9999 is a script error that causes an interruption between the connection of your bank and QBO. This problem is only temporary and will resolve itself within 48 hours. In the meantime, you can manually bring the transactions into QBO using a Web Connect file. 


Here's how to manually upload:

  1. Go to Transactions, then select Bank Transactions.
  2. Choose the blue tile for the account to upload transactions.
  3. Select the Link account dropdown, then select Upload from the file.
  4. Select Drag and drop or select files and select the file you downloaded from your bank. Then, select Continue.
  5. In the QuickBooks Account dropdown, select the account you want to upload the transactions. Then, select Continue.
  6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
  7. Select the transactions you would like to import. Then select Continue.
  8. Select Yes.
  9. Select Done.


For more guidance, check out these articles: 



If the issue persists, I recommend contacting our Online support to conduct a thorough investigation.


Here's how:


  1. Sign in to your QuickBooks Online company.
  2. Select Help.
  3. Click Contact Us.
  4. Enter a brief description of your concern.
  5. Click either Start a Chat or Talk to Human.


I'd also like to get detailed information about the issue to narrow down a solution. Could you please specify which bank accounts are affected by this error message? Any additional information is greatly appreciated.


I've included this article to guide you in reviewing your categorized transactions.: Categorize and match online bank transactions in QBO.


I'm always available to assist you with any further bank errors. Take care.

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