United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
Riverbird43
Level 1
posted
‎November 15, 2022 10:12 AM
last updated ‎November 15, 2022 2:12 AM

Stripe reconcilliation

Hi,

 

Can someone help with Stripe reconcilliation?

 

For some reason, since 2nd November, if I try to match them, the way we always have, it says an ‘unexpected failure has occurred’.

 

As the payments are net of fees, when matching I make it up to the gross amount and resolve the difference at the bottom, (Stripe Fees, Finance Charge, £ difference, VAT) but it won’t save!

 

Why has it changed since 3rd November?

 

Does anyone have any suggestions?

 

Many thanks,

 

Jane

0 Cheers
Cheer
Reply Join the conversation
1 REPLY 1
GeorgiaC
QuickBooks Team
QuickBooks Team
‎November 15, 2022 11:17 AM

Stripe reconcilliation

Hi Jane, thanks for joining the QB Community. We're aware that some customers are receiving this error when using the resolve difference function and we're currently tracking this on the following investigation: INV-78847 QBO / QBOA - Matching transactions - when trying to resolve the difference -error - Something's not quite right. An unexpected failure occurred.

 

While our team continue to work on this, the workaround in the meantime would be to create the expense for the stripe fees manually (via + New > Expense) and then use the 'find match' function on the banking screen to match this with the payment. :)

0 Cheers
Cheer
Reply Join the conversation
Featured
Get started with QuickBooks Online
Ready to get started with QuickBooks Online? This walkthrough guides you th...
Read more

Need to get in touch?

Contact us