Tesco credit card connection 324 error

Hi FCA,

Can you private message me your clients details? Particularly their Company ID Number, so i can get your client escalated to the correct team to get this resolved?

14 days seems an long time, have you advised your client they can upload a .csv of the transactions in the meantime; so they aren't at a standstill??
 

If not, direct them to this link - https://community.intuit.com/articles/1458636-import-bank-transactions-from-excel-csv-file-to-quickb...

Thanks,

Thanks for the response, I have messaged you.

I've had problems for over a week now with trying to add my Tesco credit card. I haven't received any help from QB. They just emailed me a phone number in the US! I've not found their support to be very helpful. I originally had error 101 and then 105.

Hello, SutcliffeMC.

This is not what we want you to experience and we would like to extend our help in the Community space.

I see that you already posted a topic for the Tesco issue. I've responded to your thread with the details and solutions to get you around the issue.

You can go to your topic here: https://qbcommunity.com/t5/Banking/Can-t-connect-to-Tesco-Bank-for-over-a-week-Quickbooks-support/m-....

Moving forward, I'll provide updates and additional help in your thread.

Good luck with this. For me all QB want to do is message via Twitter despite me giving them my email address. I’m not tweeting messages when I’ve been asked for my email. Maybe I’m getting old, isn’t email the main method of communication these days?

I want to make sure your experience in QuickBooks will be taken care of, @Simoncharman. 

I personally know that email is the main method of communication today. But here in QuickBooks, we've diversified and use other ways to communicate with our customers. One of them is using social media, such as Twitter, though we already have your email address. 

I'd suggest checking out this helpful article for more information: 5 Ways to Keep in Touch with Customers. 

Please don't feel that you're getting old, but know that you have the right to be heard and I'm here listening to you. I'll do my best to help you here and more than willing to pass along your feedback here on my end. 

You can always count me in if you need anything else, @Simoncharman. 

Sincerely, 

Raymond