Trying to reconnect a Co-op bank account, asking for password? we dont have a password and passcode from fob is not being accepted?

Hello Michelle115, 

Welcome to the community page, 

What does it say after you try and enter the passcode of the fob? 

Could you send us a screenshot of what happens on the page please. 

It's saying

Hello Michelle115, 

Thanks for the information can we ask you to reach out to us in a private message on Facebook or a direct message on twitter with your email address and issue so we can raise this up for you. 

Thanks 

I have the same issue - really annoying especially as I received email yesterday at 16:15 from no response at Intuit stating 

Hi,

Thank you for being a valued QuickBooks customer. 

We are pleased to inform that issue impacting connection to Co-Operative Bank UK has been resolved.

Customers are now able to connect new account in QuickBooks and/or re-authenticate the existing account

We appreciate your patience

Many Thanks
Intuit Care

SO FED UP WITH THIS!!!!!!!

Hello AB1966, 

Thanks for commenting on this thread, 

What is happening when you try and connect your co-op bank in your Quickbooks account? 

Exactly the same as the previous post from Michelle15.

Hi AB1966, 

The Co-op bank are in the process of moving customers to their new online banking website; customers on new online banking are able to connect but those who are still on the old version of online banking are receiving errors 163/193 when connecting.

Do you know if you have been updated to their new online banking? 

Thanks

Co-op update is imminent but our business accounts haven't been updated yet.

Will continue with .csv downloads for now.  At least they DO work if time consuming.

Suggest the emails sent from Intuit were misleading and could have advised that it wouldn't work until Co-op customers were moved to Co-op's updated online banking.  Might have prevented lots of wasted time, effort and frustration for Quickbook customers trying to connect to Co-op accounts.

Not impressed by this poor and inaccurate  customer service.

I can not contuine with csv upload as I did what it said in the original email and diconnect the old bank account link expecting to be up and running asap with the new co-op & quickbook direct banking link! how I'm I supposed to carryout basic bookkeeping monthend accounts for my client now? again its on me to explaine whats happened and end up taking the blame myself and potentially loose my client.....not impressed!

Hello Michelle115, 

The error of 193 has been resolved now, can you try clearing your cache and cookies, close the browser down, reload it log into QuickBooks and try connecting the co-op bank. 

You should be able to connect to it now. 

Let us know how you get on. 

I did the same as you and disconnected my accounts.  thought it was a disaster when contacting QB online help was really unhelpful and frustrating.

I calmed down and had a play the next day and managed  to resume the .csv download method. Try this - 

if you go into Banking and click on the down arrow next to the grey Update button on right hand side, gives you option for File Upload.  

browse & select your .csv file to upload, click on green Next at bottom right hand of screen, then select the Quickbooks account (bank account) for the file you want to upload.  Confirm the transactions to upload and Bingo!  The bank account should stay visible in your banking tab afterwards.

good luck!

I've just been onto co-op about this, this is a new thing to allow you to connect QB without typing in the PIN pad code.

If you are using your normal User-ID, you can type anything into the password box and it doesn't matter.

If you have applied for a QB 3rd Party User, they will send you a new User-ID starting with the word INTUIT which allows you to setup a fixed password for QB to use.

See the end of this other long thread for details...

https://quickbooks.intuit.com/learn-support/en-uk/banking/re-cooperative-bank-no-longer-updating-aut...

Hi

I have this problem and so in more than a year it has not been sorted out, i am on hold to the coop bank with 60 min wait time and a warning that they will shut before i get through!!

Hello, Andy. 

I'd like to lay down one more solution before we conduct any investigation regarding the year-old issue from The Cooperative Bank. 

Since your attempt to call the Co-operative Bank's is unsuccessful, there's one more thing you can do to fix the issue.

You'll want to log in to your account and see if there any notifications or alerts that might've prevented you from connecting your account. 

If there are none, we'd like to investigate this further and sort this out once and for all. You'll want to contact our agents so they can look deeper into the system and see what's going on with the connection for The Cooperative Bank. 

Here's how to reach them: 

1. Click the Help menu.
2. Go to the Search tab on the small pop-up window.
3. Click the Contact Us button. 
4. In the box, enter something like "Error 390 when connecting coop bank."
5. Click the Chat with us button. 

In the meantime, you can also upload your bank's transactions manually into QuickBooks Online. This article will guide you through the process: Manually upload transactions into QuickBooks Online.

After categorising your transactions, you can start reconciling your bank account if needed. 

You can always reply here if you have more questions about managing your bank records in QuickBooks. If you have other questions like how to record a certain transaction or run a specific report, let me know. I'm here to help. 

Coop's wait times are ridiculous but there is no other way to talk to them. Mid afternoon seems to be the best time. They have just changed their banking feed in some way, it is now updating more frequently and the transaction messages are different - so what I wrote above might not be true any more.

The other way I have managed to contact them is via Facebook direct message. Worth a try