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ben-mrbenmainten
Level 1

When will automatic 'Thank you' emails be available once payments are reconciled?

I've been asking the last 6 months! My previous software had it from the beginning and is an incredibly useful tool in keeping customers informed that their bill is cleared.
1 REPLY 1
Clark_B
QuickBooks Team

When will automatic 'Thank you' emails be available once payments are reconciled?

I'll provide some information about this, Ben.

 

At the moment, the feature to automatically send Thank You emails after payment reconciliation is currently unavailable.

 

I acknowledge that having an automatic thank-you email feature after payments are reconciled in QuickBooks Online (QBO) is important. However, as this feature is currently not available, I suggest providing feedback about it. We always value customer feedback when improving or adding features. 

 

Your feedback will help us understand how we can improve the functionality of QBO to meet users' needs and enhance their working experience. Follow the steps below to submit feedback:

 

  1. At the upper right corner, click the Gear icon.
  2. Under the Profile, select Feedback.
  3. Enter your comments or product suggestions.
  4. Then, select Next to submit a feedback.

 

I will also include helpful articles that review your accounts and to unreconciled an individual transaction from a completed reconciliation:

 

 

If you have any questions, feedback, or concerns regarding the thank you feature or reconciliation, please don't hesitate to come back to the Community, Ben. I'll be here to assist you.

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