Why is my only option to connect my bank popping up with instructions to download statements from the site?

Preston23 · ‎June 14, 2018

I bank with Synovus and it seems that my only option when attempting to connect my bank to the website is it popping up with a window that provides instructions on "How to manually import transactions:". At the bottom, it lists that the service was provided by https://www.synovus.com.
Am I missing something or is it just not going to work? While I know I can import the files exported as .qbo's, having to do that weekly (if not daily) is going to get annoying fast.

Additionally, the update link in the top right of the Banking shortcut only opens a new window to just sign into my bank account from within QB.

Thank you for any help.

Anonymous · ‎June 14, 2018

Hi Preston23,

At the moment we are not able to connect with Synovus bank on the Desktop version of QuickBooks.

You will have to upload the transactions manually via a .qbo file you can download from your banks website.

I hope this helps, Carly.

View solution in original post

Anonymous · ‎June 14, 2018

Hi Preston23,

Thank you for contacting the Community.

Can I just ask which version of QuickBooks you are using when trying to connect your bank?

Thank you in advance, Carly.

Preston23 · ‎June 14, 2018

I'm trying to use the 2016 desktop version of Pro currently (sorry, I haven't had much time to fill out my profile and the like).

Anonymous · ‎June 14, 2018

Hi Preston23,

At the moment we are not able to connect with Synovus bank on the Desktop version of QuickBooks.

You will have to upload the transactions manually via a .qbo file you can download from your banks website.

I hope this helps, Carly.

Preston23 · ‎June 14, 2018

I was afraid of that. Is there any chance of this being resolved going forward, or is there something I can do to have that addressed?

Thank you

Anonymous · ‎June 14, 2018

Hi Preston23,

At the moment there is no way to request a specific bank from within the Desktop product. However, you can email customerservice_uk@intuit.com with your suggestions and this may be something we can implement. However, at this moment I don't believe this is something that will change in the near future.

Please let me know if there is anything else I can help with. :)

Preston23 · ‎June 14, 2018

Thank you. I was afraid of that, but I do appreciate the help and the options on how to proceed.

Anonymous · ‎June 14, 2018

No problem. You can also leave feedback from within the Help section of Desktop.

Please let me know if there is anything else I can help with. :)

Preston23 · ‎June 14, 2018

I will. Thank you.

Also, would it make any difference that posting in the UK forum would cause issues with getting to be able to connect on your end?, or is it just within QuickBooks?

Anonymous · ‎June 14, 2018

Hi Preston23,

At the moment QuickBooks Desktop does not support this bank. The only way to get this implemented would be to leave feedback from within the product.

Thank you, Carly. :)

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Why is my only option to connect my bank popping up with instructions to download statements from the site?