Can someone help me please? All my notes have disappeared on my customer accounts. It is vital information I need gor each client. I have tried all the suggestions given.

Hi hammerlfc-google Thanks for reaching out to us here on the Community. Are you referring to the notes that you have entered within the 'notes and attachments' section within your custom details?

Hi, yes. They show on 1 phone via the app but not on the other. I can't use an Internet browser to access my account, so that isn't an option either. 

Thank you for replying so quickly. 

Hi hammerlfc-google What device are you using that doesn't show the customer notes?

I have a Samsung 21 ultra and 24 ultra.

I've just checked online and all notes have disappeared there too. 

Any help will be appreciated as its years of information. 

Hi hammerlfc-google If the the customer notes are visible when you are using one of your mobile devices that would indicate that it could be an issue with the other device/the app on that device. We'd be grateful if you can follow the steps below, if that doesn't resolve the issue we'd also be grateful if you can uninstall and reinstall the app. Are you using a computer when logging in using a browser?

1. Clear app data. To do this:
2. Open your device Settings.
3. select Apps (varies by device).
4. Choose QuickBooks app from the list, then select Storage.
5. Select clear data.

Yes, tried this twice. 

I see the importance of viewing customer notes using your QuickBooks Online mobile app, hammerlfc. Let me connect you to the appropriate team that can help address this concern promptly.

I appreciate the effort you've put into resolving this matter. However, since the issue persists despite the doing the necessary troubleshooting steps, it’s best to contact our customer care team. They can assist you in reviewing your account and addressing this issue thoroughly.

To contact them, here's how:

1. Open your QBO mobile app.
2. Click Menu ☰.
3. From your upper right corner, click the question mark button.
4. Select Articles and support, and tap the Contact Us button.

If you want to set up and manage your business mile for your vehicles using your mobile devices, please check out this article for guidance: Set up vehicles and mileage tracking in QuickBooks Online with the mobile app

Feel free to reply to this thread if you have other concerns about customer notes in your mobile app. I'll make sure to help you out as soon as possible.