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michael-greenpeb
Level 1

Does anyone else have problems with cost of goods sold?

does anyone else have problems with cost of goods sold? QBO is overstating stock in balance sheet and understating Cost of Goods sold because of a software problem they have and cant seem to fix. Check out open investigation INV 65007
3 REPLIES 3
John C
QuickBooks Team

Does anyone else have problems with cost of goods sold?

Hi michael-greenpeb We can assure you that our engineers are working towards a resolution. We apologise that we don't have a time frame for when the issue will be resolved and for any inconvenience that this may be causing you and we appreciate your patience while it's being resolved.

michael-greenpeb
Level 1

Does anyone else have problems with cost of goods sold?

Hi John C, thank you for that, but I have now had 3 "no response" emails from your engineers to say we'll give you another update in 2 weeks.  How many months do we have to wait before QBO can tell me what my profit or

loss is and what is the value of my inventory?

emmam6
Moderator

Does anyone else have problems with cost of goods sold?

Hello Community users, we just wanted to jump in to update this thread with the resolution of the investigation in August 2022 by our product engineers. They advised as follows; the stock valuation detail report's query is written to only work with Account Type and Detail Account Type as "Cost of Sales" and "Supplies and Materials-COS". So reverting them to these values fixed the issue. 

Therefore we have closed this investigation as the QOH is matching with the recommended set of changes.

 

Any questions on this feel free to add them as a reply to this post.

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