Filing VAT return error "the submission of this document has failed due to departmental specific business logic in the body tag"

Hello

What period are you wanting to file?Can we just get you to check that the VAT registration number in the taxes and the edit vat section matches what is held with Hmrc and also that at Hmrc they are expecting a filing for the same date range as you have in QuickBooks, as we have a few rejections with MTD because of these not matching what Hmrc are expecting a filing for.

Thanks

Emma

I am filing the regular period which HMRC are expecting. My VAT is the same it always has been.

This morning I spoke to a representative on your helpline. She advised me to upgrade to 2019 version as the MTD doesnt work on 2018.

I have done this and I am still getting the same message

"the submission of this document has failed due to departmental specific ....

Pls Pls help, what do i need to do now?

Hello,

Can you confirm you have received the confirmation email from HMRC to say you are all set up for MTD? Could you also please send a screenshot of the screen which asks if you would like to file through MTD, or file VAT?

Thanks,

Talia

Hello Emma, I have exactly the same issue as "Kudos" - I was using desktop version 2016, 3 x users on different computers, registered for electronic filing with Hmrc, have the confirmation email, and tried to file vat to get the same agent type error message. I have spent the last 4 days trying to upload to q/books online without success, have now upgraded to trial 2019, still get the same message, have been submitting vat returns for many years, no mention of the mtd option when I file! All help and advice needed soonest Thanks  Richard

Hello mbshack,

To confirm, now that you have upgraded to the 2019 trial, you do not get an option to file through MTD?

Thanks,

Talia

Hello - no - no option to go through MTD - same screen as is on 2016 version for filing

Thanks

Richard

Hello Richard,

Could you please press f2 on your keyboard whilst on your trial and let us know which release your trial is?

Thanks,

Talia

Hello Talia,  trial version of Qbooks 2019 is release R1p - does this help -many thanks

Hello,

Could you please send over a screenshot of the screen that appears after you select f2?

Thanks,

Talia

Hello talia, have updated the qb 2019 files and now have R6P - have tried the vat filing again - no success - the upload page is still the same. Sorry for the problems  Richard

Hello Richard,

Do you still not have an option for MTD? It's possible that this is due to the product not being an active subscription - as you are now using the most up to date version which includes the MTD update.

Thanks,

Talia

Excuse my technophobe - how can I do this especially as the 2019 is delivberately set up on my laptop 'til we get running again?  Best  Richard

Hello Richard,

You will need to subscribe to the Desktop product - if you do not have an active subscription, please contact our sales team through 0808 168 9533 to set this up.

Thanks,

Talia

Hello Talia, sorry no  Best  Richard

Hello, we have found a solution pro tem, I have bought qb online and have used the Vat submission form in that package. I am now waiting for the data migration team to convert my data to the new system and will see what that is like!!

I am getting the same error message and also get a submission failed e-mail from HMRC:

Unsuccessful submission of VAT Submission online for Reference XXXXXXXXX

Thank you for sending in the online VAT submission to the 'TEST IN LIVE' service.

The submission for reference XXXXXXXX was received on 27/05/19. Unfortunately it could not be accepted as it failed HMRC data checks.

To correct this please use the help provided within the software you used to complete your form and send it again.

I am using QuickBooks Desktop Premier Accountant Edition 2019 at Release R7_15 and have registered with HMRC for MTD.

I suspect the problem might lie with the use of the cash accounting basis where there have been EU software supplies under VAT Code ESS - although the Box 2 and Box 4 figures would be the same if the accruals basis had been used.  QuickBooks does give a warning message about this but still allows to file on this basis.

We check your filing details in QuickBooks to see what triggered the error, PeterCB.

You can check your filing schedule in QuickBooks and make sure it's the same with your schedule in your gateway account. You can check this article for more information: How to submit a VAT return to HMRC - MTD for QuickBooks Desktop.

If your schedule is already the same with your gateway account, and you've authorised QuickBooks to interact with HMRC for tax filing, it's best to check your setup with our phone team. They can start a screen-sharing session to get to the bottom of this.

1. Click the Help menu and choose QuickBooks Desktop Help.
2. Select Contact us at the bottom.
3. Enter a brief description of the issue and click Continue.
4. Select Talk to a Specialist.

If you have other questions, you can always go back to this thread.

Thanks for replying to both my messages.

The Contact Us option does not appear in the pop up boxes when I open QuickBooks Desktop Help.

I have tried opening the help menu from both the Home Screen and the VAT Summary Report Screen and I only get content related suggestions then at the foot the question "Did this answer your question?"

Hello there, @PeterCB,

I appreciate you following the steps so you can contact our support team.

Our QuickBooks Desktop Support Team is closed today due to Spring Bank holiday.

You can contact them again tomorrow at 8:00 am to 8:00 pm (GMT) since we're unable to verify the set up on your VAT settings.

Thanks for your patience and take care always.

Thanks - I did guess they were closed today for the Bank Holiday.

I will phone tomorrow (I have a couple of days grace before the submission deadline)

Best wishes,

Peter

With the help of a phone call to Intuit Support I got this resolved today.

The problem was that I was doing the same as previous quarters and trying to file directly from the VAT Summary Report.  I needed to use the File VAT routine in the VAT menu and this then took me through a new routine giving QuickBooks permission to contact HMRC directly and now required to file under MTD.  This in turn showed up a further issue that I had prefaced my VAT number on QuickBooks with GB [for export invoices] and this failed the HMRC validation processes.

Once these issues were resolved I completed the VAT Filing easily.   

I got the same error and it made me late filing my VAT!

Once QB help were open for calls the next day they were able to quickly point me in the right direction. I was going to REPORTS and then trying to file via that system. I've been told that is the OLD PORTAL and it needs to be done by selecting the VAT tab at the top of the page (not via REPORTS) and then use the drop down menu to FILE VAT.  You then select the FILE VAT MTD (making tax digital) button and proceed to check in with HMRC Inland Revenue and give them permission and access. I know I filed last quarter but I could not remember doing it this way, but that's obviously my error! Once thing to note is that you no longer seem to get an email from HMRC to say that they have rec'd your filing or that it's been successful or not. But you can check it from QuickBooks as when you go to the VAT tab and look at PRIOR VAT RETURNS you can see the return and it also opens up the full details and the submission report in new windows (they were hidden behind the report so minimise it so that you can check the submission receipt is there. I filed successfully this morning and then actually logged onto HMRC to check if they had it, which they did. It may be a couple of days before it shows the current status of what I owe, but at least I can see that it is clearly filed and accurate.  The QB customer assistant was brilliant and also updated me to QB Desktop 2020 which needed doing as evidently the 2019 version is only being supported up to 8 November. I only got the email last week, so I'm surprised that it's happening so fast. At least it's included in the monthly subscription rather than having to buy a new desk top disc, like in previous years, so maybe it is worth the money! I couldn't get on with the QB Online version and do resent paying almost 4 times the cost for the desktop subscription, but no choice if I want to continue running my business without frustration.