Hello, I had several categories set up for expenses for example bank fees, rent etc all was being recorded correctly. Suddenly, all my categories have disappeared

Allow me to share details about your missing accounts and provide a way to fix this, @eric140.

Let's first verify if the categories are made inactive.

1. Go to the Gear icon and choose Chart of accounts.
2. Click the Gear icon beside the Printer icon and tick the Include inactive box.
3. Navigate and locate if there are accounts that have a (delete) beside the expense accounts you've set up.
4. Make the accounts active again by clicking Make active.

If you don't see the account you've set up, proceed to troubleshoot your browser. Start by opening an incognito or private browser window using these keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the accounts shows proceed to clear your browser's cache . This process will remove and fix specific issues and help the program run optimally. Furthermore, you can use other devices and supported browsers  to ensure everything works as expected.

Additionally, reconcile your accounts to keep them accurate and up-to-date.

Let us know if you have other queries with your categories in QBO. We'll be here to help you in any way we can.

Let me help you fix the issue you've encountered in the QuickBooks Online (QBO) mobile app, @eric140.

We have identified that the issue is related to investigation number INV-105632. Although our engineering team is actively working to resolve it, we suggest using a web browser to access the features affected by the issue in the meantime as a workaround. 

Moreover, I also recommend contacting our QuickBooks Online Support team by accessing your QBO account in your browser. This way, you can contact them from there so they can add you to the list of affected users. Rest assured, they'll notify you once it's fixed. Here's how:

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Let's talk.
3. Review and Select from the following: Have us call you or Chat with us.

Moreover, here's an article to help you compare the mobile app features available for iPhone, iPad, Android Phone, and Android tablet: Compare mobile app features.

Please bear with us as we work on a resolution. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you. Keep safe always.

Hello, I’m running iOS 17.5.1. 
I have plenty of free memory space

i have reinstalled the app, but no change.

i can still categorise income on the phone, but not expenses.

however, when I go to the report section and do a profit and loss report, the expense categories are showing in th h  we report. But not showing at all for imported bank transactions

Ps I can’t remember when this problem actually started, but I suspect it might’ve been after the last iOS update a week or two ago

I appreciate the efforts in doing the troubleshooting steps offered by my colleague above, @eric140. Let me route you to the support team that can assess this situation.

You can be assured that our product engineering team is aware of the situation and is actively working to fix this. We appreciate your patience as we further investigate. For now, I recommend reaching out to our customer care team so they can update you with the progress of their investigation .

To contact them, here's how:

1. Log in to your QBO account.
2. Go to the Help (?) icon in your upper right corner.
3. Write your concern in the QB Assistant field.
4. Click Contact Us to connect with a live expert.
5. From there, you can choose how you can connect with us.

Additionally, you can read this article to learn more about marching your bank and credit card entries: Reconcile an account in QuickBooks Online.

I'm always ready to assist you if you have other questions about missing categories in your mobile app. Don't hesitate to reply to this post if you have one.

Problem has resolved itself today. Apparently you did an update. However, it’s very time-consuming and awkward to go through the community for this sort of information I had to search for  it in several places. I’m not at all happy with QuickBooks support. It seems the extent of your assistance is to copy and paste out of date information and then eventually escalate it if the member keeps complaining. Not good.

The problem has occurred again after being apparently sorted out. The categories have disappeared and QB human assistance response is we can’t tell you how long it will be to fix it. Just use the version on the computer instead of the app.

I see the urgency of resolving the issue of missing categories on your QuickBooks Online (QBO) mobile app, @eric140. I'm here to help you resolve this.

Since a fix has been rolled out, but you're still experiencing unusual behavior, we can update your QBO mobile app to its latest version to ensure you can find the missing categories on your app.

After completing the update, you can uninstall and then reinstall the software. This will clear the app's cache and remove temporary data from your phone's storage, ensuring the update takes effect. To do so, please follow the steps below.

To remove an app, here's how:

1. Open your phone and find the QBO mobile app on your home screen.
2. Touch and hold the app, then select Remove App.
3. Tap Delete App and then Delete to confirm.

Once done, let's reinstall it again.

1. Go to the App Store, then on the search field, type QuickBooks Online.
2. Tap Free, then Install.
3. If you already have a QuickBooks Online account, use the same log credential to log in to the app.
4. You might need to enter a one-time code for identity confirmation. After confirmation, you can continue accessing your account.

Please read this article for more information: How to download the QuickBooks Online mobile app.

Also, you can consider logging in to your mobile browser to access your QBO data. You can read this article to check if your device is compatible with our software: QuickBooks Online access for mobile devices.

If the issue persists, I suggest contacting our support team again so they can report this unusual behavior. They're equipped with the necessary tools and expertise that can help review and assess this situation thoroughly.  

Additionally, you can read this article to learn more about managing customer-based payments using your mobile device: Receive an invoice payment using the QuickBooks Online mobile app.

The Community space is available for you if you need additional help in finding categories in your mobile app. Just hit the reply button below if you have one.

i have, as i said earlier, uninstalled and reinstalled the app. no joy. then i contacted the support team, who told me ' they are working on it ' ( 4 days ago ). now you are telling me to reinstall the app again ? and you wonder why i am more than a little critical of QB support ? An additional issue is QB is asking me to reauthorise my bank connection every 3 to 4 days.

it is clearly an issue with the app, but no one seems able to tell me if or when it will be sorted.

Hi eric140, thanks for letting us know that you've tried these troubleshooting steps 

We've raised another investigation into the issue with missing data on the iOS app and we have received similar reports from other users. Please await further instruction on our progress with this by email. 

Checking your account, the bank feeds are not currently showing in any error state. Which bank provider do you experience the issue with, and does any specific error message or number show in QuickBooks when the feed expires?

Thank you for the update Georgia.  I don’t want to share more information on here in public so I will leave it a couple of days until the bank wants reconnecting again and will contact your customeR service.

Thanks eric140, you can reach our team directly through chat messaging 8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday & Sunday or by calling 0808 234 5337 8.00 AM - 7.00 PM, Monday to Friday (free from UK mobile & landlines).