I am furious with the service I’ve received since open banking started. I have been requesting help restoring 3 years worth of accounts lost to the ether yet paid for. How can I get recompense before I go public on social media?

We value your business and your time, and I want to get this fixed for you, @info818.

As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.

I would recommend contacting our Customer Support team to assist you in reviewing your account data in QuickBooks Self- Employed.

Our live agents can check your previous contact and request if you can speak to a specific agent. I’ll show you how to reach them.

1. Go to the Assistant.
2. Type Talk to a human.
3. Choose your preferred support method: Message an agent, Call an agent or Get a callback.

To contact customer support for QuickBooks Self-Employed mobile app, click this link on how: Contact QuickBooks Self-Employed Support.

I'm only a few clicks away if you have any other concerns. I want to make sure everything is taken care of for you. 

Me too...wasted far too much time on this issue.  Now told to upload CSV and guess what that's not working either!!!! I am sure HMRC won't mind waiting.  QuickBooks you should be ashamed of the level of service you are currently offering your customers.