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Level 1

I am furious with the service I’ve received since open banking started. I have been requesting help restoring 3 years worth of accounts lost to the ether yet paid for. How can I get recompense before I go public on social media?

 
2 REPLIES 2
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QuickBooks Team

I am furious with the service I’ve received since open banking started. I have been requesting help restoring 3 years worth of accounts lost to the ether yet paid for. How can I get recompense before I go public on social media?

We value your business and your time, and I want to get this fixed for you, @info818.

 

As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.

 

I would recommend contacting our Customer Support team to assist you in reviewing your account data in QuickBooks Self- Employed.

 

Our live agents can check your previous contact and request if you can speak to a specific agent. I’ll show you how to reach them.

 

  1. Go to the Assistant.
  2. Type Talk to a human.
  3. Choose your preferred support method: Message an agent, Call an agent or Get a callback.

 

To contact customer support for QuickBooks Self-Employed mobile app, click this link on how: Contact QuickBooks Self-Employed Support.

 

I'm only a few clicks away if you have any other concerns. I want to make sure everything is taken care of for you. 

Highlighted
Level 1

I am furious with the service I’ve received since open banking started. I have been requesting help restoring 3 years worth of accounts lost to the ether yet paid for. How can I get recompense before I go public on social media?

Me too...wasted far too much time on this issue.  Now told to upload CSV and guess what that's not working either!!!! I am sure HMRC won't mind waiting.  QuickBooks you should be ashamed of the level of service you are currently offering your customers.