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I'll help you connect your Tide business bank account in QuickBooks Online (QBO), edith.
Did you receive any error messages when linking it to QBO? Would you mind sharing them with us? This way, I can gather more information about it and provide you with the best fix.
In the meantime, I recommend contacting your bank and verifying any updates. It could be there's a maintenance issue that affects the connection between your bank and QBO.
If this isn't the case, I suggest connecting the account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.
An incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts:
Here's how to link your account:
Once you connect your bank, I recommend clearing your regular browser cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.
Alternatively, you can manually upload your bank transactions in QBO. I'll show you how.
When it comes to your PayPal transactions, we do not currently offer multi-currency support. This is why you may be seeing an incorrect currency displayed. To fix this, you may consider excluding the downloaded data:
Once done, manually add the entries to the program.
In case you need more help connecting your account and transactions in QBO? Please don't hesitate to let me know in your reply. I'm always here to help you out.
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