Hello, john32.
You can create a Refund Receipt to refund a part of the sales receipt or the whole sale receipt itself. Here’s how:
- Click the Plus icon at the top.
- Select Refund Receipt under Customers.
- Enter the customer name, payment method and account.
- Enter the product/service you’d like to refund and enter amount.
- Enter other necessary information and click Save and close.
For further information about this process, please refer to this article: https://quickbooks.intuit.com/tutorials/lessons/refund-receipts/
You’re always welcome to visit again if you need anything else.