All METRO bank customers who use QB is now facing an issue since the recent banking technology changes. I wasted many days and hours to sort it out without luck. I now have only option uploading CSV manually from the bank, that is stupid and too much work. QB says this is a METRO bank fault so I contacted my Bank manager. I have received a reply from Metro bank tech dept via Bank manager: see below. “We are, as a bank, seeking new forms of integration with QuickBooks, and a few other account softwares, which will work with APIs . These are being worked on by the appropriate parties. Until that has been released all we can advise is if the third party [QB] chooses to use our newly released MCI (Modified Customer Interface), customers will be able to use their services as normal. If they [QB] choose not to integrate then the service will be impacted. Currently, however, we aren’t able to provide a list of third parties who are currently using our MCI solution.” My question is: Is QB willing to fix this problem to make bank connection work with METRO bank without forcing customers to update manually by uploading CSV forever? Or QB is reluctant to help Metro bank customers and let them leave you?
