Help has arrived to ensure you can process payments in QuickBooks, @LRBill04.
You’ve mentioned it only displays the shortcuts. Do you mean you’re unable to navigate other menus available? Have you tried accessing your QuickBooks Online account to an incognito or supported browser?
If not yet, please do so. This way, we can narrow things down and help us determine if this isn’t part of browser-related problems. Please know that once the browser's cached files have issues, QuickBooks functionalities may get affected.
After logging in, check if it’s now displaying correctly. If yes, get back to your regular browser and clear its cache. Doing this helps the program to run better.
Otherwise, you'll want to contact our support team. Our representatives can check everything up and find more solutions. Here’s how:
- Go to the Help menu.
- In the Assistant window, type in “Talk to a human.”
- Enter your brief concern in the field.
- Click I still need a human, then Get help from a human.
- Select your preferred support method:
- Start a chat (Live chat)
- Get a callback from the next available expert
In case you need more articles and tips about managing your company’s data, you can visit our Support page anytime. You can also bookmark our Resource Center. It has free tools and bookkeeping basics you need to organize your data.
Don't hesitate to drop a reply below if you have additional questions or feature concerns. I'll be around to help. Take care always!
