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AJ1603
Level 1

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

 
7 REPLIES 7
John C
QuickBooks Team

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

Hi AJ1603 Thanks for reaching out to us here on the Community. To confirm, you have received two individual payments relating to one customer invoice?

AJ1603
Level 1

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

yes this was paid against the original invoice.

John C
QuickBooks Team

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

Hi AJ1603 Thanks for confirming. I appreciate that you stated that the customer has gone into administration however are you returning the additional amount you received to the customer?

 

AJ1603
Level 1

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

No, we are not able to do this.

John C
QuickBooks Team

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

Hi AJ1603 Thanks again for confirming. I presume at some point the insolvency practitioners may require the funds to be returned? If this is the case then you may not want to include the amount as income and allocate it to a liability account. 

 

To account for the payment received to a liability account you would:

select accounting > chart of accounts > new > account type will be current liabilities, if the amount is to be paid back within 12 months, if not Non current liabilities> in the detail type select current liabilities, if the amount is to be paid back within 12 months, if not long term borrowings > enter a name e.g. Insolvency Amount > save and close.

 

create a bank deposit; select New+ > bank deposit > in the account field in the top left ensure you have selected the bank that the amount was received to and the corresponding date in the date field > in the received from column, within the 'add funds to this deposit' section, enter the name of the person that lent you the amount, however this is not mandatory > in the account column select the liability account and in the amount column enter the amount that was received > in the amounts are field select No VAT.

 

When you pay the amount back, or a proportion to the bank/it is deducted from your account you will:

create an expense; select the New+ icon > expense > Enter/create the insolvency company as a supplier in the payee field> in the payment account select the bank account the amount is being paid from > in the date field select the date the amount was debited from your account > in the category column enter the liability account you created earlier > enter the amount of the loan in the amount column > in the amounts are field select No VAT > save and close

 

Please note that we're not accountants therefore we recommend that you qualify the above with an accountant.

AJ1603
Level 1

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

Hi this overpayment was made in 2022 they never recalled the funds and it turns out the company had gone into administration not long after. We retained the overpayment as the original invoice payment is for a reoccurring invoice, so when it was due again we would use the overpayment. So how can I write this off.

 

John C
QuickBooks Team

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

Hi AJ1603 How did you record the 2nd payment/overpayment?

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