Welcome to the Community space, @Shane.
I’d like to assist you by providing information on how to locate your attachments in QuickBooks Online (QBO).
First and foremost, as you have verified that the attachment has not been deleted or recreated, I recommend establishing routine backups and keeping audit logs of changes. This will help you track any discrepancies quickly.
Additionally, a browser with too much-accumulated cache can sometimes lead to unexpected behavior with the product. To rule out any browser-related issues, I suggest performing some troubleshooting steps. Begin by signing in to your QBO account using a private or "incognito" browsing mode. Here are the shortcut keys for the most common browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Once the issue is resolved, please return to your regular browser and clear its cache or utilize another supported one.
If you encounter any errors or need guidance in locating your attachment, please let us know. Providing additional details about this will help us investigate and provide a more suitable solution.
In case you need to download anything else from your QBO account, you can refer to this article for a complete list of what you can export: Export reports, lists, and other data from QuickBooks Online. It also includes the steps on how you can download the reports and lists.
Moreover, you can check this article to help you add attachments to customer and supplier profiles, as well as their transactions. This allows for more organised recordkeeping: Add or delete attachments in QuickBooks Online.
Please drop a comment below if you have other concerns or questions about managing your attachments, @Shane. We’re always here to help. Take care!
