Beyond disappointing that this is obviously the standard answer to everyone as your response is nearly word for word on the small about of communication i have got back.  Surely, there is someone within the company that can handle these issues without writing them off before they even take time to understand them?

Complaints management where you at?????? 

So I made this post in Jan 2020

My request was and is simple - please remove the nonsense text in the remittance advice.

It used to 'thank you for  your business' which was of course nonsense in remittance advice.

It now says 'Have a great day!' 

So the text clearly can be altered.

Please alter it to having no text at all if we cannot set a template.

'Have a great day!' sounds like a coffee chain outlet, not a serious media business.I have to remove it EVERYTIME.

And while you are at it remove ALL the exclamation marks in Quickbooks. There is no place for them in an accounting package. You could also remove 'Our shoe lace has come untied' message when there is a connectivity problem. It means nothing and is intensely itrritating and flippant.

One final thing please dont describe this as an 'enhancement' It's not. It's the correction of an error.

In summary please behave and look like professionals.

Has this now been resolved? I've just checked back my emails and my text is the following as default:

Please find our remittance advice attached to this email.

Thank you.

What I have an issue with is my logo doesn't show in full on a remittance, I want to remove the pointless signature line and our bank details! 

It seems you are unable to alter the form for a remittance like you can with invoices!

Hi LHarris89, thanks for joining this thread - we agree it would be handy to be able to edit this to suit individual business preferences however it is not currently possible to customise the remittance advice form. We'd appreciate if you could share feedback for this (select the Cog > Feedback within QB) as this will be submitted directly to our developers who review and implement changes based on customer demand alongside other factors. 

We also need to adjust the remittance advice, as it is showing an email address of someone who left over 6 months ago, how can we remove that?

Hello WendyG15, thanks for posting on this thread, so that email address will be on the customs form styles and it pulls from the main settings you need to check there and then remove it and it should update and also check the cog > account and settings> sales> messages to make sure there is no other email address there too. If the email address is on the supplier side then you need to check the details you have for the supplier too and change anything you. 

It appears I started this thread  2 ‎January 08, 2020

Today the text appears as 

'Please find our remittance advice attached to this email.

Thank you.

Have a great day!'

It's been a while....

Quickbooks are utterly hopeless. Their template reply (which you've reproduced here) is impossible to amend unless you change it manually every single time - which is totally impractical.

This 'Have a nice day!' response might be adequate for an amateur or youthful organisation, but is totally inappropriate for a grown-up business

I change the text to what I want and then copy it and paste with my remaining payments. It's a pain but easier than typing it each time. Sharing "feedback" is useless - they still don't make any changes.

Completely agree with everything in this thread.  Also, why do we need a signature section - the whole thing is so unprofessional.  I have said we might go back to XERO - at least I could edit every document there the way I wanted it

boo, thumbs down I want to change this too.  lol

Bumping and cheering for the request!

I am facing the same issue. This is an essential feature that QB Support is claiming to be looking into since 2020 and we're not there yet unless I am severely mistaken.

The whole point of having an accounting software is to not have to use a third party or use an alternate solution to generate my remittance advice, yes?

QB team, please put in those 20-30 hours needed to correct what users report as being wrong with your software.

Thanks.

Hello Uneedwat, thanks for posting on this feed we will be sure to pass this feedback on. 

2 years on and the problem is still here.This is ridiculous from the dev team.

That's because Intuit have the worst customer service. Thee feedback request obviously get ignored, Intuit operatives on here reply with the same copy and paste replies.

Have a nice day!

Makes me sick having to pay these clowns every month when they've forced us onto this crap online Quickbooks compared to Desktop.. 20+ years using desktop with very little problems. I now spend more time wrestling QBO than I have every did with Desktop.

That's why I have switched to Sage 50 - way better program.

I just find it unbelievable that you cannot edit this remittance text for supplier payments. I have a need to show the detail behind the payment - mostly it is goods purchased less our sales commissions. 

Its not a lot to ask.

An QB support - don't give me that rubbish about "look at QB Blog for updates" . I have no need to look at updates that don't relate to my needs..

Its nearly Christmas.  So why doesn't one of your developers give us a simple present which should probably be about an hour of their time...

The support on  this issue is just terrible.

Any update on this?  Can we change the default text for Remittance Advices?

No update.  I have a message that I keep in word that I cut and paste onto each slip.  But no ability to change the default yet.  

The current default message is just garbage isn't it!

Let's give them more time, it's only been 3 years since this post was open.

it will get done the same time they put Vacation accrual in dollars on the paycheques ;)

Well any update on this? Can someone sort it out? It is not a feature request but an issue. As everyone on this thread can see, users can't wait for this to be solved.

Thanks!

Thanks for making a follow-up, @Uneedwat.

At the moment, the option to send remittance advice through email is still unavailable. As a workaround, you can manually edit the email address before sending the bill payment. 

I recommend adding your feedback directly by clicking this link: Feedback.

 I'd be glad to answer again if you have additional concerns. Take care and have a wonderful day!