Hello Usernestor-ale, The new VAT category is that assigned to the same agency HMRC? Is that toggled on if you go to VAT>edit VAT>edit rates?
As far as I know I only have one agency
Theres nothing to be toggled on/off if I go to VAT>edit VAT>edit rates, see attached screenshot
I want to ensure this is taken care of, @usernestor-ale.
Usually, this error occurs when there's too much cache in your browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing your QuickBooks (QBO) account using a private browser. The following are the shortcut keys you can use:
Once done, import your bills again using the new category. If this works, let's clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.
Don't hesitate to drop a comment below if you have other questions. I'm always here to help. Take care!
sorry, i was looking "inside" the tax rate itself, but in the previous screen, where you see the list of available rates, and yes, all switches are ON
But,,, even using the private window, the rate is not available when trying to import bills, then, if I click on "See all rates" it is not there either.
It doesn't look like a cache problem to me.
See attached screenshots please
for the time being, I think I will import using any other tax, and then change it manually...not perfect, but will allow me to carry on
not working, Im using EXEMPT code, but then got error "UNDEFINED" (see error here https://prnt.sc/ybxa27 )
see atttached sample csv file here: https://docdro.id/TIhKYEw
Thanks for getting back to us, @usernestor-ale.
Currently, we have a reported issue about user's are experiencing incorrect mapping of VAT. Rest assured our engineers are working diligently for a fix.
To ensure, you'll get update about the resolution status, I recommend contacting our Customer Care Support. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking INV-36974.
Here's how to reach out:
In the meantime, you can browse this link in case you need help with other tasks in QBO. Just look for responses that fit your concern.
Please let me know if you still have questions or concerns with VAT. I'll be around to help. Take care and stay safe.
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