Hello, Steve.
I'd like to work with you to fix the invoice spreadsheet sync issue and ensure those entries appear in QuickBooks.
The error message and the import sync are likely caused by a cache-related issue. When a browser's cache is full or there's corrupted webpage data, it can cause some odd behaviors, like the one you're experiencing.
In this case, we'll want to rule this out by using an incognito window:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P for Safari
Log in to your QuickBooks Online account, then re-upload those invoices again. When you're able to do so, let's go back to the regular browser and clear the cache. This removes the data that's causing the issue. This also prevents any other cache-related issues in the future.
An alternative solution is to use another supported browser.
Also, if you're using a third-party app to sync the spreadsheet for invoices, let's check the settings. There might be something that may have prevented the data from being uploaded correctly. Alternatively, we can also contact the app's support if you need help.
In case you need help reviewing the ageing invoices in the future, I'll add this article as a guide: Run an accounts receivable ageing report.
This thread's still open, so I'm all ears if you have concerns about importing those invoices. If you also need to take care of other things like running reports or checking supplier entries, let us know. My colleagues and I will reply as soon as possible.
