When I go to pay a bill, the Ref no. box is already populated with a default narrative.Where do I go to remove this please?Many thanks

i company settings automation, turn off the statement to prefill transactions with previously entered data (or something like that )

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@Rustler wrote:

i company settings automation, turn off the statement to prefill transactions with previously entered data (or something like that )

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MAny thanks for your reply. I have tried this already but it makes no difference. the ref. no. box still says "bacs a3 window" by default when I go to pay a bill

Hello accounts4,

Does this continue to happen the next time you create a bill payment, even when you have previously removed this ref no.?

Thanks,

Talia

Yes it is still there as soon as I go to pay a bill even though the last time I went into pay a bill I overtyped with a different narrative etc.

Hello accounts4,

Could you please try clearing cache and cookies? (If you are unsure how to do this, you may need to search how you can do it on your specific browser). You will need to do this for 'All time'. Once you have done this, refresh QuickBooks and try to create a bill payment again.

Please let us know if this stops the auto-filling.

Thanks,

Talia

Hi Talia,

Thanks for this suggestion.

However, the box is always populated whichever computer I use to log in to QB online and also if any other user logs in, irrelevant of which computer or device is used, this box is still populated.

This would suggest that it is nothing to do with cache or cookies?

Thanks

Hello,

In that case, we would suggest you contact support so they can set up a screenshare and have a further look at this. You can reach them through 0808 234 5337

Thanks,

Talia