When we receive a payment this is allocated against the main account. Balance is updated but the payment does not show on the sub-customer - Why?

Hello there, lconlon.

On the sub-customer's profile, let's make sure to select the Bill with parent option. That way, the payments will reflect both on the parent and sub-customer. 

1. Go to Sales tab and select Customers. 
2. Click on the sub-customer's name. Select Edit button.
3. Under Is sub-customer, select Bill with parent.
4. Select Save.

Also, let's make sure to select the sub-customer under Customer drop-down when creating the invoice. It won't reflect on the sub-customer if we've selected the incorrect customer.

Once done, let's delete and recreate the payment you've processed. This is to ensure that the Bill with parent option will take effect.

You can read this article as your guide: What does the bill with parent feature let you do on invoices?.

Keep your posts coming if you need more help.

Thank you for your reply, however all the sub accounts are selected for bill with parent.

My issue is when I receive a payment against several sub-accounts from a parent account, the payment gets allocated against the main account, the relevant invoices are selected which may relate to a list of sub accounts, when I go back into the sub account the invoices are marked paid but the payment amount does not appear in the listing. Is there some report that will give me a list for the sub account which includes the portion of the payment allocated to that sub account.

Regards

Liam

Hi lconlon

As you have discovered, the payment will not show on the sub-customer if you have the bill with parent selected and you receive the payment against the parent customer, however the invoice will show as paid.If you receive payment against the sub-customer it will show on both parent and sub-customer, the system is working as designed.

You can run a income by customer summary or a transaction list by customer report