Welcome and thanks for posting in the Community, @jilly3.
To ensure that I'm on the same page, may I know if there's anything we can help you with here regarding using QuickBooks Online (QBO)? If you wish to raise a formal complaint I can send an email and escalate this to the relevant department.
Please let me know if you wish to proceed this way by leaving a comment below. I'm always here to help. Have a good one!
