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Anonymous
Not applicable

3rd employee not showing

Please bear with me as I have only just set up quickbooks for the first time. 

I have successfully added 2 employees and they are showing on the screen where I can enter the hours worked etc

But the 3rd employee isn't there! as Far as I can see everything is entered correctly, I have deleted her twice and reentered the details I can not understand what I have done wrong. Im sure it is something I have done but I have checked everything and the third employee is exactly the same as the others. I am just going round and round in circles! 

Does anyone have any advice which may be able to help me. 

Thanks in advance

1 REPLY 1
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Moderator

3rd employee not showing

Great to have you here in the Community, @Anonymous. 

 

I appreciate you deleting your third employee, re-entering his/her details, and checking all his/her information. 

 

I'll help ensure you're able to see the employee in the program so you'll be able to pay him/her. 

 

Just to verify, which status did you set up for the employee? If it's active, this employee is visible when you're creating payslips. If it's a leaver status, you can't see him/her when you're creating payslips. For more information, please see this article: Managing an Employee Status

 

If you've verified the status is still active, let's perform some troubleshooting steps to help isolate this issue. Let’s first use private browsing since it it doesn’t store data in the cache. By doing so, we can check to see if this is a browser-related issue or not.

 

If you're using Mozilla Firefox and Internet Explorer, you can press Ctrl + Shift + P on your keyboard to open a private browser. For Safari, you can press Command + Shift +N. Then, press Ctrl + Shift + N for Google Chrome. 

 

If the private browser works, I'd suggest clearing the browser's cache to get a clean slate for your regular browser. If it doesn't work, you can use another compatible browser as an alternative. 

 

After that, you'll need to sign back in to your account. Then, let's check if you're able to see now the third employee. 

 

To learn more about managing employees, you can browse these helpful topics through this one-stop hub article: Employees & Payroll

 

Stay in touch with me how it goes after performing the steps above, @Anonymous. 

 

You're always welcome to click the Reply button if you need further assistance. I'll be here to help.