Thank you for raising your concern in the Community, @bjhallam. I'll be happy to guide you to resolve this issue.
You can follow the steps below to check the settings that relate to email notifications:
- Click the Gear icon on the upper right corner and select Payroll settings.
- Go to the employee portal settings and make sure the employee request leave box is ticked.
You can review the employee profile and the employee portal access. Make sure the email is correct.
Another setting we can check, is the details of the payroll settings.
Here's how:
- Click the Gear icon in the upper-right corner and select Payroll settings.
- Go to the company details and review the email.
- Make sure you have the safe senders set up in your email.
You can refer to this article on how to manage users in QuickBooks Online Advanced Payroll.
If you need further assistance, you can always come back. I'll be happy to guide you. Take care and have a blast!
