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Established Member

Discrepancies with PAYE

We are hoping to move over to QB for our Payroll, having previously used a Payroll bureau.  I am trying to run parallel runs for January - March, with a hope to taking over in April.  However, I can't get the tax to tally up with what our Payroll bureau have given us.  I have checked and double checked the year to tax figures and am not sure what else I could try.  I am only a maximum of £11 out but don't want to progress to the next month if the figures aren't right for January?  Any tips would be very gratefully received.

5 REPLIES 5
QuickBooks Team

Re: Discrepancies with PAYE


Hello LizaM1,

 

Have you checked all employee's tax codes are correct? And all other year to date figures entered, other than tax?

 

Thanks,

 

Talia

Established Member

Re: Discrepancies with PAYE

Yes, I have checked the Tax codes and the NI, Tax paid and total pay YTD figures too.

QuickBooks Team

Re: Discrepancies with PAYE

Could you also confirm that the tax basis/calculation method is correct, i.e. cumulative/week  month 1?

 

Thanks,

 

Talia

Established Member

Re: Discrepancies with PAYE

Yes I believe so

QuickBooks Team

Re: Discrepancies with PAYE

Thanks for your response, LizaM1.

 

I appreciate you checking all the necessary payroll data to single out the issue. Let’s try some new steps to ensure your payroll records are correct.

 

You'll have to check the Payroll Settings and see if the Employer NI relief is properly set up.

 

Here's how:

 

  1. Go to the Gear icon at the top, then select Account and Settings.
  2. Choose Payroll on the left panel.
  3. Go to the Tax information section.
    ni2.png
  4. Click on the Pencil icon for Employer NI relief, and review the setup.
    ni1.png

If it’s correct, we'll have to trace where the issue is stemming from. The Community is a public space and we're unable to access account information for security reasons.

 

I recommend you get in touch with our QBO Payroll Team for further assistance. Here's how:

 

  1. Go to Help at the top, then click on the Contact Us link.
  2. In the What can we help you with? window, enter contact support in the field box.
  3. In the Choose a way to connect with us section, select Chat or Get a callback.

Once they’ve identified the cause and find a resolution, our support team will guide you through the steps to take care of the problem on your tax figures.

 

That should get you on the right track

 

Let me know how it goes after contacting them by leaving a comment below. I want to make sure everything you're all set with this concern.