We are hoping to move over to QB for our Payroll, having previously used a Payroll bureau. I am trying to run parallel runs for January - March, with a hope to taking over in April. However, I can't get the tax to tally up with what our Payroll bureau have given us. I have checked and double checked the year to tax figures and am not sure what else I could try. I am only a maximum of £11 out but don't want to progress to the next month if the figures aren't right for January? Any tips would be very gratefully received.
Thanks for your response, LizaM1.
I appreciate you checking all the necessary payroll data to single out the issue. Let’s try some new steps to ensure your payroll records are correct.
You'll have to check the Payroll Settings and see if the Employer NI relief is properly set up.
If it’s correct, we'll have to trace where the issue is stemming from. The Community is a public space and we're unable to access account information for security reasons.
I recommend you get in touch with our QBO Payroll Team for further assistance. Here's how:
Once they’ve identified the cause and find a resolution, our support team will guide you through the steps to take care of the problem on your tax figures.
That should get you on the right track
Let me know how it goes after contacting them by leaving a comment below. I want to make sure everything you're all set with this concern.