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posted
Best answer April 03, 2019
Solved
Accepted Solutions
Thanks for your response, LizaM1.
I appreciate you checking all the necessary payroll data to single out the issue. Let’s try some new steps to ensure your payroll records are correct.
You'll have to check the Payroll Settings and see if the Employer NI relief is properly set up.
Here's how:
- Go to the Gear icon at the top, then select Account and Settings.
- Choose Payroll on the left panel.
- Go to the Tax information section.
- Click on the Pencil icon for Employer NI relief, and review the setup.
If it’s correct, we'll have to trace where the issue is stemming from. The Community is a public space and we're unable to access account information for security reasons.
I recommend you get in touch with our QBO Payroll Team for further assistance. Here's how:
- Go to Help at the top, then click on the Contact Us link.
- In the What can we help you with? window, enter contact support in the field box.
- In the Choose a way to connect with us section, select Chat or Get a callback.
Once they’ve identified the cause and find a resolution, our support team will guide you through the steps to take care of the problem on your tax figures.
That should get you on the right track
Let me know how it goes after contacting them by leaving a comment below. I want to make sure everything you're all set with this concern.
Thanks for your response, LizaM1.
I appreciate you checking all the necessary payroll data to single out the issue. Let’s try some new steps to ensure your payroll records are correct.
You'll have to check the Payroll Settings and see if the Employer NI relief is properly set up.
Here's how:
- Go to the Gear icon at the top, then select Account and Settings.
- Choose Payroll on the left panel.
- Go to the Tax information section.
- Click on the Pencil icon for Employer NI relief, and review the setup.
If it’s correct, we'll have to trace where the issue is stemming from. The Community is a public space and we're unable to access account information for security reasons.
I recommend you get in touch with our QBO Payroll Team for further assistance. Here's how:
- Go to Help at the top, then click on the Contact Us link.
- In the What can we help you with? window, enter contact support in the field box.
- In the Choose a way to connect with us section, select Chat or Get a callback.
Once they’ve identified the cause and find a resolution, our support team will guide you through the steps to take care of the problem on your tax figures.
That should get you on the right track
Let me know how it goes after contacting them by leaving a comment below. I want to make sure everything you're all set with this concern.
