Thanks for joining us here on the Community,
Will this be your first pay run in QuickBooks or have you previously ran this successfully?
To check for any cache issues I'd be grateful if you could log in to QuickBooks through a private browsing window (on Chrome, select the 3 dots in the top-right > new incognito window on the drop-down) and confirm if the message persists there. :woman_technologist:
I have ran previous payrolls fine as we have used quickbooks for a number of years now, I have called about this and was told to use the private browser which I am using but I am getting this message every week now and I have to start again which is very frustrating and time consuming as I have to input the all the data again for all employees.
I was told by quickbooks to use google chrome in private user which I have been doing. I will try the control F5 next time I get the error message. Whah does the missing required input message mean? As there isn’t any missing information that I am aware off.
Thanks for getting back to us claire2204, the error is usually caused by a temporary cache issue and does not actually relate to any incomplete or missing information on the payroll itself. Please press the hard refresh next time before running the payroll and get back to us below if the message persists. 🙇:female_sign:
Hello Claire,We' apologise for that, the difficulty in the Community is we can not see your QuickBooks books live so can only recommend ways to resolve this. If you could give our care team a call on 08082345337 and they can do a screen share to have a look at some steps to try without affecting any data.