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C
claire2204
March 2, 2021
Question

Does anybody else get the missing input message when running the payroll?

  • March 2, 2021
  • 1 reply
  • 2 views
No text available

1 reply

G
GeorgiaC
Level 13
March 2, 2021

Hi claire2204

 

Thanks for joining us here on the Community, 

 

Will this be your first pay run in QuickBooks or have you previously ran this successfully? 

 

To check for any cache issues I'd be grateful if you could log in to QuickBooks through a private browsing window (on Chrome, select the 3 dots in the top-right > new incognito window on the drop-down) and confirm if the message persists there. 👩‍💻

C
claire2204Author
March 2, 2021

I have ran previous payrolls fine as we have used quickbooks for a number of years now, I have called about this and was told to use the private browser which I am using but I am getting this message every week now and I have to start again which is very frustrating and time consuming as I have to input the all the data again for all employees.

C
claire2204Author
March 8, 2021

Hello Claire,We' apologise for that, the difficulty in the Community is we can not see your QuickBooks books live so can only recommend ways to resolve this. If you could give our care team a call on 08082345337 and they can do a screen share to have a look at some steps to try without affecting any data.


I have called to try and resolve this problem with no luck but I will try again next week when I am doing the payroll. Thanks 

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